Privacy Policy

Reinforce Solutions Pty Ltd
ACN 670 079 857

Privacy Policy

Effective: April 2026  |  Version 3

Reinforce Solutions Pty Ltd (ACN 670 079 857) (“Reinforce Solutions”, “we”, “us”, “our”) is committed to protecting the privacy of personal information we collect and hold. This Privacy Policy explains how we comply with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”).

Application of the Privacy Act. Reinforce Solutions handles personal information in accordance with the APPs. To the extent we are not otherwise an APP entity, we have elected to be treated as an organisation bound by the APPs under section 6EA of the Privacy Act. A copy of the APPs is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.

“Personal information” has the meaning given in the Privacy Act and means information or an opinion about an identified individual, or an individual who is reasonably identifiable. The kinds of personal information we collect and hold typically include:

  • Identification details such as name, date of birth and gender.
  • Contact details such as postal address, email address and telephone number.
  • Employment and engagement details such as employment history, qualifications, training records, certifications, licences, work rights and visa status.
  • Referee details and information provided by referees.
  • Information about your interactions with us, including correspondence, course enrolments, attendance records and assessment results.
  • Payment and billing details (we do not store full credit card numbers; payments are processed by third party payment providers).
  • Technical information collected automatically when you use our website, including IP address, device and browser type, pages visited and referring URLs (see “Website, cookies and tracking” below).

Sensitive information has the meaning given in the Privacy Act and includes information about an individual’s racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal record, health information and biometric information. We only collect sensitive information with your consent and where it is reasonably necessary for one or more of our functions or activities, or where collection is otherwise required or authorised by or under law.

If you provide personal or sensitive information to us in connection with recruitment, candidate placement or training, you expressly consent to:

  • our collection, use and disclosure of that information to actual or prospective employers, clients and training partners for the purposes of considering you for placement, training enrolment, certification or related activities;
  • our use of sensitive information (including health, criminal record, working with children check or other background-check information) where it is reasonably necessary for placement decisions, role-specific eligibility or compliance with the requirements of an actual or prospective employer; and
  • our use and disclosure of that information for the other purposes set out in this Policy.
  • You may withdraw your consent at any time by contacting us, but doing so may mean we are no longer able to consider you for placement or training.

Where reasonably practicable, we collect personal information directly from you. We may collect information through:

  • Forms, applications, enquiries and enrolments (online or in person).
    Interviews, telephone calls, video calls and email correspondence.
  • Our website, including online forms and analytics tools.
  • Third parties such as referees, recruiters, professional bodies, training providers, publicly available sources and our clients.
  • If we collect personal information about you from a third party, we will take reasonable steps to ensure you are made aware of that collection, except where notification would be inconsistent with law or otherwise unreasonable in the circumstances.

We collect, hold, use and disclose personal information for the following purposes:

  • Providing our employment, recruitment, training and consultancy services.
  • Assessing the suitability of candidates and introducing them to clients.
  • Administering training courses, including enrolments, attendance and certification.
  • Communicating with you about our services, including responding to enquiries.
  • Sending marketing and promotional communications about our services (where permitted by law and subject to your right to opt out).
  • Invoicing, payment processing and account management.
  • Internal record keeping, quality assurance, training and process improvement.
  • Complying with our legal and regulatory obligations.

We may use or disclose personal information for a secondary purpose where the secondary purpose is related to the primary purpose of collection and you would reasonably expect that use or disclosure, or where you have consented or the use or disclosure is otherwise permitted by law.

We may disclose your personal information to:

  • Our clients (in the case of candidates introduced for employment) or training participants’ employers (where the employer is the contracting party).
  • Our personnel, contractors and professional advisers who require the information to perform their functions.
  • Third party service providers that help us deliver our services, including IT and cloud hosting providers, payment processors, marketing platforms, accounting and customer relationship management systems.
  • Government, regulatory and law enforcement bodies where required or authorised by law.
  • Other parties to whom you have consented to disclosure.

We may disclose personal information to overseas recipients in the course of using cloud-based and software-as-a-service platforms. The countries in which these recipients are likely to be located include the United States, the United Kingdom, Ireland and other countries where our service providers operate data centres.

You acknowledge that overseas recipients may not be subject to laws that provide privacy protections equivalent to the APPs, that we may not be able to take reasonable steps to ensure their compliance with the APPs in every case, and that by providing personal information to us you consent to disclosure to those overseas recipients on that basis. Where you give that consent, section 16C of the Privacy Act will not apply to us in respect of disclosures made in reliance on it.

Our website uses cookies, pixels and similar tracking technologies. The categories used include:

  • Essential cookies, which are required for the website to function.
  • Analytics cookies, which help us understand how visitors use the site (for example, Google Analytics).
  • Advertising cookies and pixels, which we and third party platforms use to deliver, measure and improve advertising on those platforms (for example, Meta Pixel, Google Ads conversion tags and LinkedIn Insight Tag).

Some of these technologies share information about your interactions with our site with third party advertising platforms. Those platforms may combine that information with data they hold about you to deliver targeted advertising across other sites and devices. You can manage cookie preferences through your browser settings or, where available, through our cookie banner. Disabling cookies may affect functionality.

We may send you marketing communications where:

  • you have given us express consent (for example, by subscribing to a mailing list or ticking an opt-in box); or
  • we have inferred your consent from our existing relationship with you (for example, you are an existing client, candidate or training participant) and the marketing relates to services of a similar kind.

Every marketing email contains an unsubscribe link. You may also opt out at any time by contacting us. We comply with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

We hold personal information in a combination of secure electronic systems (including cloud-based systems) and, where applicable, physical files. We take reasonable steps to protect personal information from misuse, interference and loss and from unauthorised access, modification or disclosure. These steps include access controls, password protection, secure user authentication, data backup procedures and staff training.

Reinforce Solutions complies with the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act. If we become aware of a data breach involving personal information that is likely to result in serious harm, we will assess the breach, take reasonable steps to contain it and, where required, notify the affected individuals and the Office of the Australian Information Commissioner.

We retain personal information for as long as it is required for the purposes for which it was collected, or as required by law. Most client and candidate records are retained for a minimum of seven (7) years from the date of last engagement. When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

You have the right to request access to the personal information we hold about you and to request correction of any information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us using the details at the end of this Policy. We may require proof of identity before providing access. We do not charge a fee for access requests, but we may charge a reasonable administrative fee for providing copies.

If we refuse access or correction, we will provide you with written reasons and information about how you can complain about our decision.

If you have a complaint about how we have handled your personal information, please contact us using the details at the end of this Policy. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au, by phone on 1300 363 992 or by post to GPO Box 5288, Sydney NSW 2001.

We may update this Policy from time to time. The current version is available on our website. The effective date at the top of this Policy indicates when it was last updated.

Reinforce Solutions Pty Ltd (ACN 670 079 857)
14/48 Waratah Street, Kirrawee NSW 2232
Email: contact@reinforcesolutions.com.au
Phone: 0480 034 080